Frequently Asked Questions

What should I do, if I can't find the right tour for me on your website?

Email us on [email protected], message us via the chat box below, or call us for a chat on +44 (0)161 818 7140. We can create a tour of our destinations from scratch to suit you - please discuss your plans & ideas with us because we love tailoring a tour and making it a bit different to the others, just for you.

How do I book one of your tours?

Please CALL US or EMAIL US to book your trip! We are a small team and prefer to discuss everything with you directly, so to book or discuss a tour please call or email us.

How do I pay?

You have two ways of paying for your holiday a) By bank transfer b) By credit or debit card. Full details will be on your confirmation invoice.

What currency can I pay in?

If paying by card you can select from EUR, GBP, USD or AUD and pay online (the exchange rate is linked to the European Central Bank EUR daily exchange rate).

Do I need to pay a deposit?

If you book your holiday more than 10 weeks before your departure date, we require a 25% deposit to secure your booking. If we purchase flights for you at the time of booking you must pay the full cost of the flights, plus the 25% of the total cost deposit. You must pay the balance of your holiday payment 10 weeks before departure. All deposits are non-refundable. See our Terms and Conditions for more information.

Is the price quoted fixed once we pay the deposit?

Yes, although any services added after the initial booking will incur an additional cost. Please refer to our Terms and Conditions for more information.

What's included in the package price?

Your package price covers everything stated in your itinerary. Each individual booking is different and all items will be listed in your travel documents. Your package price does not include insurance. Please speak to us if you have any queries.

Do I need a visa?

Visa requirements for all our destinations differ according to nationality. We advise that all potential travellers check with their individual Foreign Office to find out the latest legislation and requirements. We can advise at the point of enquiry if you need assistance.

Are flights included?

We do not include flights in the packages advertised on our website because our clients travel from many different parts of the World and need different flights. Often, our clients arrange their own flights to the region, although we can do this for you upon request.

What currency do I need to take with me?

It depends on where you are going. A good resource is here (World Currencies) to see what you will need. For the three Baltic States of Estonia, Latvia & Lithuania you will need Euros, but not all of our destinations are in the Eurozone. All of our destinations are moving more towards cashless payments and you can pay by card in most places. Please speak to us at the time of booking if you need assistance or advice.

Is it easy to get money out while I am away?

Yes. There are ATMs located throughout all of our destination countries. There is an English language option you can select when you first put your card in. Please note that some machines may charge a fee. Also, note that many machines return your cash before your card (unlike in the UK, so please don't leave your card in the machine!)

When will I receive my travel documents & final itinerary?

We aim to get all tickets and travel documents to you two weeks before you travel. If you require them earlier, please ask.

What's the food like? Are there vegetarian/vegan options?

All of our destinations have a wide range of dining options and many restaurants are big on offering traditional food using locally sourced and seasonal produce. From street food in Helsinki to eating with a local family in Moldova, there's a world of culinary treats to try. Gastronomic tours are becoming increasingly popular and our travel specialists can recommend all the best places to eat according to preferences and budgets. Contrary to popular belief, vegetarians & vegans are well catered for, especially in the cities. You may need to be more specific about not eating meat in some rural areas. Please speak to us about any special dietary requirements at the time of booking.

Do you have a 24/7 emergency contact number?

Yes. This will be provided in your travel documents.

Do I need to tip my drivers & guides?

Tipping is discretionary and we leave it to you to decide whether you think our guides have given you a great service, perhaps you prefer to buy them lunch or a coffee rather than a cash tip. If you do decide to tip in a restaurant, we suggest leaving about 10% of the total bill or following the general 'rounding up' policy. Tipping is not necessary for short airport transfers.

Can you arrange tickets for shows or make restaurant reservations?

Yes. Our local guides know all the latest information about your chosen destination. Let us know what you would like to do or where you would like to go and we will do our best to arrange it for you. Alternatively, we can make suggestions based on your likes and dislikes - talk to us and we'll do the rest!

If I can't find exactly what I want on the website, can you help?

Yes. We specialise in tailor-made travel and pride ourselves on matching destinations and itineraries to potential travellers. Whatever you would like to do or see, we will do our very best to make that happen. Occasionally we may not be able to source the exact experience that you are looking for, but we will certainly make alternative recommendations based on your request.

Where do your customers come from?

We welcome customers from all over the World.

Do you work with travel agents/advisors?

Yes, we do. We welcome your requests and will tailor our tours to suit your clients.

Do I need travel insurance?

Your travel arrangements with us DO NOT include insurance. You must have suitable insurance cover, preferably from the moment you book, so you benefit from cancellation cover straightaway. It is your responsibility to arrange a suitable insurance policy for your trip.

What times do I need to check in / check out?

International practice is to let rooms from midday to midday. However times do vary depending on destination. Standard check-in times are usually between 3 pm and 4pm, check out times between 11am and 12noon. If you require your room earlier or later, perhaps due to your flight times, you may need to book the room for the extra hours. Most hotels are happy to store your luggage prior to your room being available or after you have checked out.

Are your holidays suitable for travellers with restricted mobility?

Please alert us at the time of booking of any mobility problems or special requirements you may have. Not all hotels featured on our website are appropriate for those with limited mobility but our travel consultants will be able to advise you.

Do museums close on a certain day?

Yes, although it differs from place to place. Monday is often the day of closure for museums. We recommend that you check ahead if there is a particular attraction that you'd like to visit, especially on a city break or multi-stop tour when time can be restrictive.

What's the weather like?

You can check out the local weather in all our destinations on the BBC Weather site and call or email us to discuss the best time of year for you to travel, or the best destination for your travel dates.

Do you have a sustainability policy?

Yes, you can read our position on sustainability and responsible travel here. We are currently working towards becoming a Travelife Partner, more information is available on the Travelife website.

Do you have offices in the USA & Australia?

No we do not have offices in Australia or the USA. We have geographic telephone numbers in the USA and Australia to make it cheaper for our Australian and American clients to call us. The numbers redirect to our UK office - please note that we operate on UK and Lithuania time zones!

Are you a British or Lithuanian company?

We are a Lithuanian company, but our team are both Lithuanian & British, and for many years we were a British company! We are now a registered Lithuanian company (UAB Baltic Holidays) based in Kaunas, although our team are based in both the UK and Lithuania. We are members of the British Chamber of Commerce in Lithuania. We are proud to be well-known and well-respected in both British & Lithuanian tourism worlds.

Are you ABTA / ATOL bonded for the UK market?

We are not ABTA/ATOL bonded. This only applies to UK tour operators based in the UK. We are a Lithuania-based tour operator and there is currently no equivalent system in Lithuania. We are an official registered tour operator in Lithuania and are financially monitored by the Lithuanian State Department of Tourism to ensure we are operating within our means and pose no risk to our clients - (a preventative measure rather than an emergency solution like ABTA/ATOL). We are governed by the European Package Travel Directive and all of our packages (with or without flights) are compliant with the European Package Travel Regulations. We are also active members of various trade associations. The majority of our clients pay for their holiday by credit card which offers added financial protection under the Consumer Credit Act.

How do we find out more about new tours or special offers?

Best wishes from Jurga, Sarah, Sally, Phil & Linas